Want to replace your Havells product? Here’s the official Havells replacement and return policy, including conditions, timelines, and how to raise a request.
If your Havells product is defective, damaged, or not working even after service, you may be eligible for a replacement. But not all products or issues qualify. Here’s what the policy says.
🔁 When Can You Get a Product Replaced?
Havells allows product replacements under these conditions:
- Manufacturing Defect within the warranty period
- Repeated failure despite technician visits
- Non-repairable faults or discontinued parts
- Dead-on-arrival product (reported within 7 days)
- Physical damage reported at the time of delivery only
Note: You must report damage within 24–48 hours of delivery for online or showroom purchases.
📝 How to Request a Replacement
Option 1: Via Customer Care
- Call: 📞 1800 11 0303 or 📞 1800 103 1313
- Share complaint ID and reason for replacement
- A technician visit may be arranged to verify the issue
- If approved, the product will be picked up and replaced
Option 2: Through the Havells Sync App
- Open app → Go to Service Request History
- Select issue → Tap Request Replacement (if eligible)
- Upload photos and comments if required
- Track status live
Option 3: Online Contact Form
- Visit: https://www.havells.com
- Go to Contact Us → Product Complaint / Feedback
- Mention “Requesting Replacement” in message
- Submit with invoice and photos (if needed)
⏳ Replacement Timelines
- Technician inspection: 1–3 working days
- Approval and pickup: Within 7 working days
- Delivery of new product: 7–10 days (may vary)
❗ Not Eligible for Replacement?
In such cases, Havells may offer a repair, spare part replacement, or partial refund based on warranty terms.
📄 Documents You’ll Need
- Purchase Invoice
- Product Serial Number
- Complaint/Service Reference Number
- Photos (for physical damage or defects)
📚 Related Havells Help Articles
- 🛠 Register a Complaint with Havells
- 🔍 Track Complaint Status Easily
- 🧾 Register Your Product for Warranty
- 🏢 Locate Authorized Havells Service Centers
- 🧑🔧 Book Technician Visit – Process & Charges