Already raised a complaint with Bajaj? Here’s how to check the status of your service request using your complaint ID via website, phone, or WhatsApp.
Once you’ve registered a complaint for your fan, mixer, water heater, or any other Bajaj appliance, you can easily track its progress and follow up if there’s a delay.
🔍 How to Track Bajaj Complaint Status
You can check the status using three methods:
✅ 1. Online (Using Complaint ID)
- Go to the Bajaj Complaint Tracking Page
- Enter your complaint number and registered mobile number/email ID
- You’ll see:
- Technician assigned
- Visit scheduled or completed
- Part ordered (if needed)
- Closure status
👉 You can also track it via Consumer-Court.com’s Bajaj Status Tracker
☎️ 2. Call Customer Care
- Toll-Free: 1800 102 5963
- Other Number: 022 – 4128 0000
- Mention your complaint number to get a live update from the agent.
💬 3. WhatsApp Tracking
- Message “Hi” to +91 70399 99233
- Choose “Track Complaint” from the menu
- Enter your complaint ID or mobile number when prompted
- You’ll receive a real-time update
🧠 What If Your Complaint Shows “Pending” or “On Hold”?
Here’s what the status means:
| Status | What It Means |
|---|---|
| Open | Registered but not yet assigned |
| Assigned | Technician will call or visit soon |
| On Hold | Waiting for part or confirmation |
| Closed | Issue resolved (you should have been informed) |
| Cancelled | Case closed by user or no response from customer |
Still stuck? You can escalate the issue here:
👉 Escalate Bajaj Complaint – Submit on Consumer-Court.com
📚 Related Bajaj Support Articles
- 🛠 Register a Complaint with Bajaj
- 🧑🔧 Book a Bajaj Technician Visit – Charges & Time
- 📝 Register Bajaj Product for Warranty
- 🔁 Bajaj Product Replacement Policy
- 🏢 Bajaj Service Centers – City-Wise List